Locos Grill & Pub

Foto of Locos Grill & Pub

Reviews

• Dorki Goddess

  Dec, 12 2017
  ★ ☆ ☆ ☆ ☆
  If giving no stars was possible that would be my rating. This place just can't get their stuff together. My company orders from them 3-4 times a week. Multiple people. We probably are why they can keep their lights on. If we had other options for delivery that were in the area, we'd use them instead, but unfortunately, there aren't many choices. Although after what happened tonight, we'll probably just starve while we're on our shifts. Every time we order, we're given an hour ETA. However, they're very often longer than an hour. At least one person's order is incorrect, things are constantly forgotten, and when they're late, we can pretty much expect our food to be cold. We are not even 5 minutes from their establishment - why it takes so long is beyond me because as cold as our food is we know it's just been sitting their ready to go. I understand that we're not Loco's ONLY customers, but we are still CUSTOMERS and should be respected as much. Tonight we ordered and the driver got here 30 minutes past the hour ETA. He came into the parking lot and turned around and left again! We called to see what was going on and the person who answered the line said he'd forgotten a drink. He finally arrived again 45 minutes past his hour ETA. Once we checked our food, we were missing many items, the food was cold and so we called back to receive the missing items. The manager offered us a credit for our next order - which is great and all - but we'd much rather prefer that our orders be right than to get them free. I'd love to pay as much as they ask for their food if it could be done correctly and if we could get it warm. We're paying extra for the food to get delivered, so we're paying the same price as anyone sitting in that restaurant, so shouldn't we get the same service? Then, the driver returns with the missing items, and there is salsa ALL OVER the cups of sour cream and inside the sour cream. Once again, a call to the manager (Danielle), who LAUGHS at my co-worker and states the reason being that the salsa and the sour cream are close by one another. Okay?? And?? My toilet and my bathtub are close together too, but I still make sure I'm poopin in the right one. That is not how a business should be presenting themselves, especially when they've already screwed up many many times before. And no manager should ever LAUGH at their customer, no matter how ridiculous they think the complaint is. With that - Salsa contains many items that people can be allergic to, so the person who got the sour cream STILL couldn't eat it because they are allergic to onions - which are in the salsa. This just isn't how you run a business. You care for your customers. If you want to care for your delivery customers less than your dine in customers - then don't offer delivery as an option. If it's such a pain in the butt to get it right - maybe you just shouldn't.

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